Yes! If you ordered our professional waterproofing service, it was already applied to your pouch! Congrats :)

Yes! Our premium, full-grain leather will loosen and soften over time, with use. Most of our leather will also develop a gorgeous patina over time, darkening and gaining so much personality. Our pebbled leather collection won't develop a patina, but does get even more buttery over time.

No problem! We recommend using this waterproofing spray. Just apply a light spray to the whole bag and then let dry for seconds. The color may darken at first, but upon drying, it will go back to normal. You can reapply this spray ever 6 months as needed. See our full Product Care Guide here for more information.

Yes! You will receive a review request email within 24 hours of receiving your product. If you leave a photo review, you'll get $10 off your next order. If you leave a video review, you'll get $15 off.

Yes, please help us spread the love! Give your friend $20 off their first Lyons Leather Co. purchase (when they spend $100 or more), and you get $20 towards your next order. Sign up here to get your referral link.

YES! By becoming an affiliate you'll get 10% commission on all orders placed using your affiliate link. You don't have to be an influencer either! Join our Affiliate Program here.

All you have to do is begin sharing why you love your Lyons Leather Co. goods via email, social media or text message. Simply share your affiliate link which includes $15 off the customer's order and your glowing testimonial!

Changed your mind? Need a different color or size? No problem. At Lyons Leather Co., we offer free returns and exchanges on eligible items returned within 30 days of delivery—so long as they’re in unused and unworn condition, with packaging intact.

This policy applies only to items purchased directly from lyonsleatherco.com. If you bought your item from a different retailer, please contact them directly to process your return according to their policies.

To begin a return or exchange, simply visit our return portal and follow the step-by-step instructions. After submitting your request, use the provided return label to ship your item back to us.

Once we receive your return, our team will inspect the item to ensure it meets the conditions outlined in our Return & Exchange Policy. If approved, we’ll either process your refund back to your original form of payment or ship your requested exchange—whichever applies.

Please allow up to 3 business days from the date your return is received for us to complete the inspection and processing. Additional time may be required for shipping exchanged items. Processing times may vary depending on volume and season.

Lyons Leather Co. is not responsible for lost or stolen items during transit.

If you believe your product is defective, please submit your claim on our website and send us the Product(s) via the provided shipping label. If we determine, after inspection, that the product has a defect, we may choose to either replace it or issue store credit, based on the specific issue.

We cannot guarantee a replacement of the exact SKU you originally received due to limited inventory.

No worries! Please email hello@lyonsleatherco.com and we'll see if we have something for you in our back stock. We can't make any guarantees, but we'll do our best to help.