We want you to love your Lyons Leather Co. goods. If the product doesn't work for you or you need a different color, you can exchange or return your order. We charge an $8.60 shipping & restocking fee for returns, while exchanges are free.

In order to begin your return or exchange, please note the following:

1. Your items must be unworn, undamaged, in re-sellable condition (i.e. no creases or marks on the product), and in their original canvas bag packaging.
2. Your return request is submitted within 14 days of receiving your original order.

We reserve the right to refuse returns and refunds that do not meet these criteria.
 
Click here to get started on a return or exchange.

Extended Holiday Return Window
We offer an extended holiday return window for purchases made between November 23, 2023 and December 31, 2023. Any purchases made during this time may be returned or exchanged for 30 days from the time of receiving the item. 

Need to return or exchange? Click here to get started.

Timing
Once we have received your return, please allow 10 days for a refund to be issued.

Free Shipping
We offer free shipping within the contiguous U.S. for orders over $75. We charge an $8.60 restocking and shipping fee for returns, while exchanges are free.

Orders with expedited shipping that are placed after 2pm ET will not ship the same day. Please note that orders do not ship on Saturdays, Sundays, or major US holidays.

Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your goods arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. 

Need to make a change to your order? Send an email to hello@lyonsleatherco.com

Lost or Damaged Goods
Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for a refund.

Defective/Flawed Products
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us at hello@lyonsleatherco.com so that our customer support team can assist.

Repeated Returns
We offer free shipping & returns to make your shopping experience with us as easy as possible. We also monitor the number of returns made by customers and continued returns in breach of our terms and conditions. Repeated returns will be flagged and may, at our discretion, lead to the addition of a shipping charge, restocking fees for future returns, or future orders being refused.